Shipping Policy

 

🚚 Shipping Policy

Thank you for shopping with Little Pookies!
We’re excited to pack up your picks and send them your way. Here’s everything you need to know about how we handle shipping — simple, transparent, and worry-free.

⏱ Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • We do not process orders on Fridays, Saturdays, or UAE public holidays.

  • Once shipped, you’ll receive a confirmation email with your order summary and tracking details.

🚚 Shipping Options & Delivery Timelines

We offer standard shipping across the UAE and GCC.

  • UAE Orders: Delivery usually takes 2–4 business days.

  • GCC & International: Delivery may take 7–20 business days, depending on your location.

You'll see estimated delivery times at checkout for better planning.
Note: Shipping timelines may vary during peak seasons, weather disruptions, or courier delays — but we’ll always keep you informed.

💰 Shipping Fees

Shipping costs are calculated based on:

  • Order weight

  • Delivery address

  • Shipping method selected at checkout

All charges will be shown before you confirm your order — no hidden fees.

🌍 International Shipping

Yes, we ship to selected countries outside the UAE!

  • Delivery timelines vary by country (typically 10–20 business days).

  • Customs duties, VAT, or import taxes, if applicable, are not included in your order total and are the buyer’s responsibility.

📬 Tracking Your Order

Once your order is shipped, you’ll receive:

  • A tracking number via email

  • A direct link to monitor your shipment status

You can also track your order via the shipping provider’s website.

📦 Address Accuracy

Please double-check your shipping address during checkout.
We cannot be held responsible for delays or non-delivery due to:

  • Incorrect or incomplete addresses

  • Delivery refusal or missed deliveries

🐢 Delays Happen Sometimes

While we aim to deliver on time, occasional delays may occur due to:

  • Weather conditions

  • Courier backlogs

  • Customs clearance

If there’s a delay, we’ll inform you via email and share the next steps.

💬 Need Help?

We’re here to support you every step of the way.
Feel free to reach out:

📧 contact@littlepookies.store
📧 support@ywaves.com

Thank you for letting us be a part of your parenting journey 💛
We’re proud to deliver joy, one box at a time!